1. In-App Reservations
To create a new reservation for a guest who has called in, select the reservation icon (calendar) and browse to the correct day to verify availability (no existing reservations).
Add the party information including: name, party-size, phone number, day, time and any relevant notes for that visit.
A warning will be shown if the selected time slot falls outside the configured 'open hours' for your restaurant or violates the pacing you have configured for the number of parties allowed for that time period (see configuring reservations below).
Be sure to let the guest know their phone number will be used to send a confirmation message at the time of booking, as well as a reservation reminder message (the day before for morning reservations, or the morning-of for evening reservations).
Upcoming reservations will also show inline on the waitlist, alongside your waiting parties, starting from 1 hour before the reservation time.
The 'Cal' button can also be use to jump ahead months into the future when making reservations (instead of navigating through each day).
The 'Search' button can also be used to search upcoming and past (3 months) reservations by name or by phone number.
2. Web Widget Reservations
In addition to using Guest Manager to organize your guest-called-in reservations, you can add the Guest Manager reservations widget to your website and allow guests to book directly to your reservation book!
Add one line of html to show the widget on your website, or just link directly to the Guest Manger widget page (see configuring reservations below).
Reservations made through the self serve widget will be subject to the pacing and reservation hours you have configured in the app.
3. Configuring Reservations
To configure both the in-app and widget reservation settings, navigate to the your settings at the top left of the Guest Manager Home screen.
In the reservation settings you can toggle reservations on or off, set the maximum party size to allow for self serve reservations, as well as set your reservation pacing.
Pacing controls the number of self-serve reservations that are allowed for any one time period and prevents overbooking. A good rule of thumb is to set pacing to the number of tables you want to make available for reservations.
Reservation hours can be set to limit the time periods that allow self serve reservations, or to put special pacing restrictions on certain time periods. They must be set to fall within the 'open hours' configured in the general settings.
Special events can be configured within your existing weekly reservation hours to limit or block all reservations for a specific one-off time and day in the future.
To get technical instructions and the html for adding your unique reservations widget on your website, use the 'send instructions' button.
Learn how to place reservations within the app.