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CAKE | Restaurant Management System & POS

Setting Up A POS Notification

This article will explain how to enable POS notifications in Super Admin (SA) for Operators to read on the register system. 

In some cases, Tier II support might be asked to place a POS notification in the POS system for any particular operator to be notified of a pending change or problem. These are some of the reasons for setting up a POS notification:

  • The billing group wants to give 24 hours notice to an OP before their service gets interrupted due to a lack of bill payment.
  • Our system maintenance bot has suggested a POS failure pre-emptive replacement so we need to work with an owner or manager at a location to replace the unit, but we cannot get a response from owner/manager.
  • The payments support team has determined that there is a problem with the initial banking information that the Operator submitted and we need to speak with an owner or manager to confirm a bank account, routing number or tax ID.

There might be other special reasons but these three are the most frequent.

 

1. Gather Merchant ID(s)

Gather the Merchant ID(s) of the operator(s) for which you are setting the POS notification. The billing office will send us a spreadsheet with the Merchant IDs of operators to be a part of the 24 hour billing notice. If there are any questions about the input data, please confirm with the requesting team.

Best practice is to have the Merchant ID's listed one after the other separated by commas, or one below each other, separated by commas.

See Image - Either input style 1 or 2 will be accepted in the SA tool. 

Note: Numbers 1 and 2 are use for display purpose. Omit these numbers from the input.

SANotificationMerchanID.jpg

2. Super Admin tool and 'Notifications'

Open the SA tool and click on the top menu bar where it says 'Notifications'.

A 'Notifications' window should pop open.

SANotifications1.JPG

3. Add Notification

Click 'Add' on the notification screen.

An add notification window will open.

SANotificationsScreen.JPG

4. Enter notification data

This is where you enter the data associated with the notification. For samples of the 3 notification types, see "Notification types" below.

This data includes the following:

  1. Subject: Interruption of Service
  2. Message

Dear Valued CAKE Customer,

This is a courtesy message to inform you that there is a problem with your billing information.  In order to provide you with uninterrupted service, please log into the CAKE Merchant Portal, and navigate to the Billing and Payments section to view all open and past due invoices. You can also contact CAKE Customer Support at 1(855) 696-2253  to speak with a live representative.

Thank you for your prompt attention to this matter and thank you for using CAKE!

Sincerely,

CAKE 

3. Start Date and Time (PT)

4. End Date and Time (PT)

5. User Roles:

To whom is the notification going? Owners, Managers, Employees? See "User Rules" below.

6. Merchant IDs:

(Merchant IDs separated by a comma)

Click SAVE

A confirmation window will open.

 

SANotificationsScreenFilled.JPG

5. Confirm the notification

On the 'Notification Approval' screen, check the data input one more time and if correct, click on 'I approve notification'.

SANotificationsScreenApproved.JPG

6. Notify internal team

Depending on the type of notification, notify the respective internal team that the notification has been set, and if a related case exists, update the case.

 

"Notification types"

As mentioned before, there are three different mainstream types. This section provides a standard data set to be used for this notifications. 

With Management approval, any data set can be created, or modified to fit any new type of notification needed.

(see data samples on the right)

 

1. Billing notification:

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Maintenance notification to replace equipment at location.

 

 

 

 

 

 

 

 

3. Payment support notification.

 

 

 

 

 

 

 

 

For service interruption.Duration 24 hours

Subject: Interruption Of Service

Dear Valued CAKE Customer,

This is a courtesy message to inform you that there is a problem with your billing information.  In order to provide you with uninterrupted service, please log into the CAKE Merchant Portal, and navigate to the Billing and Payments section to view all open and past due invoices. You can also contact CAKE Customer Support at 1(855) 696-2253  to speak with a live representative.

Thank you for your prompt attention to this matter and thank you for using CAKE!

Sincerely,

CAKE

 

 

To replace of a POS, or any other device.Duration 24 hours

Subject: Register might fail, please contact us

We have attempted to contact you to inform you that our systems monitoring tool has identified a register at your location that at some point might fail. If you wish to replace it before that failure happens, please contact CAKE Customer Support at (855) 696-2253 

 

 

 

To correct bank account, routing or tax ID number.Duration 24 Hours

Subject: Critical banking information is needed

We have attempted to contact you with regards to an issue related to your banking information, and need to verify specific information about your bank account.

In order to avoid any interruption of service in your nightly deposits, please contact CAKE Customer Support at 1(855) 696-2253Ê to speak with a live representative.

 

 

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