Rewarding your customers for their loyalty has never been easier. With CAKE Loyalty integrated into your POS system, redeeming points for discounts is a seamless process that enhances customer satisfaction and builds loyalty. This guide provides step-by-step instructions for applying redeemable rewards directly through the POS interface, making transactions smooth for both customers and cashiers.

Table of Contents

• How to Redeem Points for Dollars
  • If the Customer Has Redeemable Rewards
  • If the Customer Does Not Have Redeemable Rewards

How to Redeem Points for Dollars

Redeeming loyalty points through the POS is straightforward and efficient. Follow the steps below based on whether or not the customer has redeemable rewards available.

If the Customer Has Redeemable Rewards (Points) 

1. Attach the Loyalty Account:

   • Ensure the customer’s loyalty account is linked to the order.
     • On the Order Screen: Select the yellow loyalty button at the top of the order and enter the customer’s information (email or phone number) to attach their loyalty account to the order.
     • On the Customer Touch Display (CTD): Ask the customer to select “Earn Rewards” and enter their information (email or phone number) directly on the CTD screen.

2. Select the ‘Pay’ Button:

   • After confirming the loyalty account is attached, select the Pay button.
   • A pop-up will appear, displaying the customer’s current point balance and any available rewards.

3. Apply the Reward:

   • For Cashiers via the POS:
     • Highlight the desired reward from the list displayed in the pop-up.
     • Click Apply to use the reward.
   • For Customers via the CTD:
     • After the Pay button is selected, the CTD will display a Redeem Rewards screen.
       • This screen notifies the customer that they have enough points for a discount.
       • The screen asks if they’d like to redeem their points now.
     • Customers can choose from the following options:
       • Redeem Rewards: The discount is applied to the order immediately.
       • Save for Later: The points remain unused, and the full order amount will be charged.
       • Cancel: The customer opts out of redeeming their points for that transaction.

4. Confirm the Discount:

   • If the reward is applied (either by the cashier or the customer):
     • A green banner will appear at the top of the POS and CTD screen to confirm the successful application of the reward.
     • The new total, reflecting the discount, will be displayed.

5. Complete the Payment Process:

   • Proceed with the payment as usual to finalize the transaction.

If the Customer Does Not Have Redeemable Rewards (Points) 

1. Select the ‘Pay’ Button:

   • If the customer has no redeemable rewards, no pop-up will appear when the Pay button is selected.

2. Access Customer Loyalty Information:

   • To view the customer’s loyalty status and points balance, select Loyalty on the left side of the pay screen before proceeding with the payment.
   • If there is no loyalty account attached to the order, the Loyalty button can be used to enter the customers Loyalty information before payment. 

3. Review Loyalty Information:

   • Cashiers can use this information to confirm the customer’s loyalty account details and inform them about their current points status.

The ability to seamlessly redeem loyalty points directly through the POS system provides several benefits:

• Improved Customer Experience: Customers enjoy the convenience of redeeming rewards effortlessly, enhancing satisfaction.
• Efficient Transactions: Integrating loyalty rewards into the payment process saves time for both cashiers and customers.
• Encourages Loyalty Participation: Easy redemption encourages customers to engage more with your loyalty program.

By streamlining the redemption process, CAKE Loyalty ensures that rewarding your customers is fast, efficient, and rewarding for everyone involved. Start using this feature today to make every transaction a positive experience!

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