Enhance your customers loyalty program experience by enabling them to link their credit card to their loyalty account! This feature makes earning points seamless and effortless, as customers automatically collect rewards with every credit card transaction. No need to manually enter an email or phone number—just swipe, pay, and earn!
Table of Contents
The credit card linking feature is enabled automatically once:
- CAKE Loyalty is activated in your Admin Portal.
- Your POS is running version 6.41.0.10 or higher.
There’s no additional setup required, so you can start offering this feature to your guests as soon as these requirements are met!
The credit card linking process is fully integrated into the payment workflow, making it simple and intuitive for customers:
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During Payment:
- If a loyalty account is already attached to the order, the POS will prompt customers to link their credit card directly to their loyalty account.
- If no loyalty account is present, customers will first be prompted to enroll in the loyalty program or claim their rewards before linking their credit card.
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Linking a Card:
- Customers can select “Link My Points” to securely connect their credit card to their loyalty account.
- Once linked, points will be automatically added to their account with every credit card transaction—no manual entry needed
This streamlined process ensures that every customer has an easy way to earn points, whether they choose to link a card or use manual entry.
Important Notes
Here are a few key details to keep in mind when using the credit card linking feature:
- Flexible Linking: Customers can link multiple credit cards to the same loyalty account.
- Future Linking Option: If a customer does not link their card during their initial transaction, they’ll have the opportunity to do so in future visits.
- Error Handling:
- If a customer tries to link a credit card already associated with another loyalty account, they’ll receive an error message stating:
“The provided Credit Card is already linked with a different Loyalty Profile.” - In this case, loyalty points will only be earned through the profile associated with the email added during the transaction.
By simplifying the process for earning loyalty points, the credit card linking feature enhances your customers’ overall experience. It eliminates extra steps, encourages participation in your loyalty program, and builds stronger connections with your guests. Start leveraging this feature today to make earning rewards easier than ever and foster long-term loyalty to your restaurant!
Learn how customers keep track of their loyalty points and information via the CAKE Loyalty Guest Portal
