The POS Extra Fee feature allows businesses to pass a standardized fee onto guests directly through the CAKE POS system. This guide provides a comprehensive overview of how to set up, manage, and understand the functionality of the POS Extra Fee.

Table of Contents

1. What is POS Extra Fee?
2. Pre-configuration Requirements
3. Setting Up POS Extra Fee
4. Functionality on the POS
   
5. Receipt Details
   
6. How Extra POS Fee Displays on Close Cash
   
7. POS Extra Fee & QR Pay 

What is POS Extra Fee?

The POS Extra Fee feature makes it easy to apply a standardized fee to your guest’s orders. Key highlights include:

• Limited Scope: The POS Extra Fee applies only to orders placed through the POS. It does not apply to Online Orders or Kiosk orders.
• Customizable Fee Amount: Choose a dollar amount or percentage for the fee.
• Manager Control: Managers can enable or disable the feature directly from the POS system as needed.
• Guest Transparency: Fee details are included on receipts for clear communication with guests.
• Subtotal Application: The Extra Fee applies only to the subtotal of the order, excluding taxes and other charges.

Pre-configuration Requirements:

Before setting up the POS Extra Fee, ensure the following:

• POS Version: The feature requires CAKE POS version 6.33.3.0 or later.

Setting Up POS Extra Fee:

To enable and customize the POS Extra Fee, follow these steps:

1. Log into the CAKE Admin Portal:

   • Access the portal using your manager credentials.

2. Navigate to Payment Transactions:

   • From the left-hand menu, go to Settings > Payment Transactions.

3. Enable the Extra Fee Toggle:

   • Switch on the Extra Fee option.

4. Customize the Fee:

   • Enter a concise description (less than 30 characters) to identify the fee.
   • Specify the fee as a fixed dollar amount or a percentage of the subtotal.

5. Save Your Changes:

   • Once set up, the POS Extra Fee will automatically apply to all POS orders.

Functionality on the POS:

Once enabled, the POS Extra Fee integrates seamlessly into the CAKE POS system. Here’s how it works:

Automatic Application

• The Extra Fee is automatically added to all POS orders at checkout.

Manager Control

• Managers with the appropriate permissions can toggle the feature off for individual orders.
• To disable the fee, tap the receipt settings icon at the top of an open order and turn off the Extra Fee.

Flexible Payment Options

• On the payment screen, staff can disable the Extra Fee for a specific transaction if necessary (permissions required).

Fee Transparency

• All merchant-facing interfaces will display the fee as "Extra Fee."
• Guest receipts will reflect the specific fee name you set in the Admin Portal for clarity (e.g., "Service Fee" or "Small Order Fee").

Receipt Details:

For transparency, guest receipts prominently display the fee name configured in the Admin Portal. For example:

• If you name your fee “Service Fee,” it will appear clearly on the receipt under the order details.

This ensures guests have a clear understanding of the charges applied to their order.

How POS Extra Fee Displays on Close Cash:

The Extra Fee values are tracked in the Close Cash sequence under the Sales > EXTRA FEE section. This provides a straightforward way to review the total Extra Fee collected during the shift or day.