The following steps will guide you through enabling Self Service Reservations so your guests can make reservations in Guest Manager, directly from their Google search results.
1. Set Restaurant Name & Location
2. Edit Reservation Hours & Availability (Pacing)
3. Enable Google Reservations
Once Google reservations are enabled, the 'Find a Table' button should appear on your Google places card, in search results within 24 hours.
1. Restaurant Name and Location
This information is used to identify your restaurant to Google so that your reservation availability is associated with the correct restaurant when showing in the Google search results. To configure your restaurant name in the Guest Manager app, go to Account > General Info and start typing your restaurant name. You should see a list of names autocomplete based on your location and the name you have entered. Selecting your restaurant from this list will associate your venue to an existing Google Place ID and will populate additional information such as open hours and phone number from data already listed for your venue on Google. If you do not find your restaurant on this list, you may need to first register your business for free with Google.
2. Reservation Hours and Pacing
This information is used to configure your reservations availability across both self-serve and in-app reservations. Reservation Hours and pacing can be configured under Account > Reservation Settings.
This sets the hours to allow reservations to be made, and defaults to all open hours. It also sets the maximum parties per half hour period and maximum party size. The reservations can vary up to your maximum party size, and we recommend setting aside only 30% of your tables for self serve reservations. For example, if you have 50 tables, we suggest setting 7 parties max per 15 minute period.
You can override your overall pacing settings to accept more or fewer parties for any one time period during your open hours. You can also configure special events for certain times when you want to accept more or fewer reservations.
3. Accept Google Reservations
The final step in making your reservations available on Google is turning Accept Google Reservations to ON. This will enable the 'Find a Table' button in the Google search results to show within 24 hours.
NOTE: After enabling this setting it can take up to 24 hours to take effect in the Google search results.
Disabling
You can instantly disable self serve reservations by toggling Accept Google Reservations to OFF in your reservations settings.
