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CAKE | Restaurant Management System & POS

Ordering Additional Hardware

Learn how to order additional hardware for your CAKE POS.

Step-by-step guide

If you would like to order new or additional hardware from CAKE, you can do this through the Merchant Portal (Restaurant Admin). 

Note: You MUST be logged in as OWNER. Manager credentials will NOT allow you to order new/additional hardware. 

1.

Login to the Merchant Portal as Owner.

Note: You MUST be logged in as OWNER. Manager credentials will NOT allow you to order new/additional hardware. Managers and other users cannot see the Hardware Requests icon on the screen.

2.

Hit “Hardware Request button”

3.

Complete the form with the required information.

4.

You will receive an email confirmation right away upon completing the form. 

5.

Within 24-48 hours, you will receive a Docusign from CAKE agreeing to the pricing of the new hardware. Once you have completed that and returned it to CAKE, your new hardware will ship within 7-10 business days.