The following features will display on the KDS home screen:

• Station Name: The KDS Station Name will be displayed at the top left corner of the screen. 
• Closed / Open Tickets: Switch between open and closed orders using tabs at the top of the screen. 
• Undo: The icon allows you to reverse the last action (e.g., if a ticket was marked complete accidentally). 
• Settings: Access KDS settings through the icon in the top-right corner. The settings included are:  
  • Ticket Timer: Each ticket header shows a timer, changing color based on completion time:
    • Default Timer Settings: 
      • 0-5 Min: No Color 
      • 5-15 Min: Yellow 
      • 15+ Min: Red 
  • Display Name: Display either the Guest Name or the Server Name on the header of KDS orders.
  • Sync to Expo: When toggled ON, all orders from the Prep KDS station will sync to the Level 2 Expo KDS station, ensuring both stations stay aligned on order status. 
  • Cleanup Closed Tickets: Clears all tickets that are older than an hour from the Closed Ticket tab.
  • Reset KDS: Log out and reset all data on the KDS device. 

Open Tickets Tab:

The Open Tickets tab displays active orders sent from the CAKE POS or Orderpads.  

• Ticket Display: Tickets are organized from oldest to newest, and up to 40 open tickets can be displayed at once.
• Navigation: Swipe left to view more open orders if the screen limit is reached. 

 

Open Ticket Details: 

Each Open Ticket provides essential information to keep your kitchen organized and informed:  

• Server Name or Customer Name: Depending on your KDS settings, the name of the server managing the order or the customer name will be displayed.
• Order Type: Shown as an icon to quickly identify dine-in, to-go, or delivery orders.
• Table Number and Order Number: Helps staff locate order efficiently.  
• Ticket Timer: Displays real-time age of the ticket. The banner color will change with the timer according to the Ticket Timer settings. 
• Ordered Menu Items:  
  • Quantity: Displayed on the left of each item.
  • Modifiers: Shown in red for easy visibility. 
  • Special Instructions: Any item or order notes will display at the bottom of each item. 

• ‘X more items’ banner: If the order includes more items, this banner will appear. Scroll vertically to see all items. 
• To Go Items: Marked for easy differentiation.
• Course Breaks: Indicated on tickets when applicable. 
• Voids: If a void is made to an item or order it is clearly marked on the KDS; staff must confirm voids to ensure they are noticed.

Completing an Order:

When an order is ready, you can complete it by marking the ticket or individual items as finished.

• Complete Entire Order: Tap the ticket header to mark all items complete and move the ticket to the Closed Tickets tab.
• Mark Individual Items: Tap each item individually to mark it complete. The item name will turn gray and a checkmark will appear next to completed items. 
• Expo Notifications: When an item is marked complete on a prep station, it will turn gray on the Prep KDS. On the Expo KDS, the item will change from gray to black, signaling that it has been fully completed.
  • Note: This feature requires the Expo station to be configured as a Stage 2 - Expo KDS, with the 'Sync to Expo' setting enabled on all prep stations.

 

Closed Tickets Tab:

The Closed Tickets tab holds all completed tickets for the day, allowing you to view past orders or recall orders if needed.

• Completion Time: Shows the time taken to complete each order.
• Status: Indicates whether the order was completed or voided.
• Recall Button: Use this if an order needs to be remade or corrected.
  • When recalled, the ticket moves back to the Open Tickets tab.
  • The timer resumes from where it left off, and the ticket header turns blue for easy identification.
  • Recalled tickets appear first in the Open Tickets tab.
  • The Recall button will only display on Stage 2- Expo KDS Stations.

 

Offline Mode:

CAKE KDS can continue to operate even without an internet connection, allowing you to manage orders during connectivity issues.

• Offline Status: A red cloud icon at the top-right of the screen shows when offline mode is active.
• Order Processing: New orders will display as usual on the KDS.
• Data Sync: Once the internet connection is restored, information syncs to reports as normal.
• Note: If the KDS was not set up prior to losing internet, it will not function offline.

CAKE KDS Troubleshooting

CAKE KDS Navigation Page